Art,

	I will need you to send me your hidden and dangerous action pack and
a copy of this entire email to:

TalonSoft
9900 Franklin Square Drive
Suite A
Baltimore, MD 21236
ATTN: Lisa

-----Original Message-----
From: Arthur George Roberts [mailto:arthurr@wsunix.wsu.edu]
Sent: Monday, June 26, 2000 12:07 PM
To: Lisa Nawrot
Subject: RE: problems with hidden and dangerous action-pack


Dear Lisa,

	I looked at your website (i.e. Talonsoft.com) and your company
produces a lot of great games.  I think that I will go with a "Century of
Warfare."  Thanks for being helpful.

						Sincerely,
						Art Roberts

On Fri, 16 Jun 2000, Lisa Nawrot wrote:

> Art,
> 
> 	I am afraid I have no further suggestions to offer you.  It appears
> as though this software is just not compatible with your computer.  If you
> would like, I can exchange this game for you for another one of our
titles.
> You can look on our website at www.talonsoft.com for a replacement.  Let
me
> know what you wish to do and if you decide to exchange the game I will
give
> you further instructions on how to do so.
> 
> 	I am sorry I could not resolve your problem for you.
> 
> Lisa
> TalonSoft
> 
> -----Original Message-----
> From: Arthur George Roberts [mailto:arthurr@wsunix.wsu.edu]
> Sent: Thursday, June 15, 2000 5:53 PM
> To: Lisa Nawrot
> Subject: RE: problems with hidden and dangerous action-pack
> 
> 
> I put the hardware acceleration to "none" for both playback and record and
> I was not able to get the program to run at all.
> 
> 						Sincerely,
> 						Art Roberts
> 
> On Fri, 9 Jun 2000, Lisa Nawrot wrote:
> 
> > Art,
> > 
> > 	Let's try this:  Go to Control Panel, MultiMedia, Advance
> > Properties, Performance.  Lower the hardware acceleration to "none" for
> both
> > Playback and Record.
> > 
> > Lisa
> > TalonSoft
> > 
> > -----Original Message-----
> > From: Arthur George Roberts [mailto:arthurr@wsunix.wsu.edu]
> > Sent: Thursday, June 08, 2000 9:51 PM
> > To: Lisa Nawrot
> > Subject: RE: problems with hidden and dangerous action-pack
> > 
> > 
> > Dear Mrs. Nawrot,
> > 
> >     I still have not been able to resolve the instability to the hidden
> > and dangerous action-pack.  I think that it is related to DirectX 7.0,
but
> > I am not sure.  I tried to uninstall DirectX 7.0 and reinstall other
> > versions of DirectX, but they did not install properly.  Is there
anything
> > that I can do about it?
> > 							Sincerely,
> > 							Art Roberts
> > 
> > On Tue, 30 May 2000, Lisa Nawrot wrote:
> > 
> > > 
> > > 
> > > -----Original Message-----
> > > From: Arthur Roberts [mailto:arthurr@wsunix.wsu.edu]
> > > Sent: Monday, May 29, 2000 7:54 PM
> > > To: talon@talonsoft.com
> > > Subject: problems with hidden and dangerous action-pack
> > > 
> > > 
> > > To Whom it May Concern:
> > > 
> > > 	I purchased your Hidden and Dangerous Action pack, which includes
> > > Devil's
> > > Bridge.  I think that the graphics are great.  However, every time
that
> I
> > > use the program, my computer locks up and I have to restart the
> computer.
> > I
> > > have not been able to complete a single mission.  Can you help?  Here
> are
> > > the specifications of my computer:
> > > 
> > > Computer:  Compaq Presario 1200
> > > CPU and clock speed: AMD-K6 3D 475 MHz
> > > Ram: 88 Mbytes
> > > Video Ram: 8 Mbytes
> > > Video Card: Trident Cyberblade i7
> > > Sound Card: Via PCI Audio Controller
> > > 
> > > Below is a list of the various options and combinations of options
that
> I
> > > selected.  For each of the combinations of options, the 3D device was
> set
> > to
> > > "Direct 3D HAL," which was my only option for that case.
> > > 
> > > 1)	I tried every installation type, full, typical, and minimal.
> > > 2)	I tried every video mode .i.e. 640 x 400 16 bit, 640 x 480
32 bit,
> > > etc.
> > > 3)	I tried it with and without full screen mode.
> > > 4)	I tried it with and without triple buffering.
> > > 5)	I tried it with and without low detail textures.
> > > 6)	I downloaded the newest video driver from Trident, Inc. (
> > > www.trid.com. )
> > > 7)	I terminated all background programs except explorer.exe and
> > > syntplpr.exe.
> > > 
> > > I tried various combinations in each case and I was not able to keep
the
> > > software from locking up.  I don't seem to have this problem with the
> > > Rainbow 6 programs.  I would appreciate your input.  I really like
your
> > > software, but if we can't resolve this, I think that I should get a
> refund
> > > because my machine definitely fits within the minimum requirements of
> your
> > > software.
> > > 
> > > 								Sincerely,
> > > 								Art Roberts
> > > 
> > 
>