Yellow

505.277.6900
help@carc.unm.edu

Walk-in office hours
with Dr. Ryan Johnson,
Applications Scientist

Mondays 10 am to noon

15. How to Write a Great Help Ticket

If you need assistance with any equipment or service provided by CARC, submit a help ticket to help@carc.unm.edu

Appropriate uses include:

  • Request for extension of execution time on a running job
  • Machine (or portion of a machine) reservation for benchmarking purposes
  • Report a problem (zombie job(s); crashed file system; full filesystem; inaccessible filesystem; unresponsive system or queue)
  • Request software installation

To request software, you will need to provide the following information:

  • Name of code
  • Freeware or licensed
  • Website for software
  • Version of software (note: CARC installs only non-beta software)

When preparing a ticket to report a problem, please include the following information:

  • Your full name
  • The machine you are working on
  • Steps that preceded the problem
  • A detailed description of the problem
    • Attach PBS input and output files
    • Error messages
    • Input/output files
  • Any troubleshooting steps you performed and the corresponding results/outcome.

Please include your name.

Center for Advanced Research Computing

MSC01 1190
1601 Central Ave. NE
Albuquerque, NM 87106

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